Privacy Policy – Café Aldgate

Last Updated: 13 October 2026

At Café Aldgate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or place an order.

1. Who We Are

Café Aldgate is located at:

18 Wentworth Street, London E1 7TF, United Kingdom.

For enquiries about your personal data, please contact us directly at our café.

2. Information We Collect

Depending on how you use our website and services, we may collect:

• Personal Details: Your name, telephone number and email address.

• Order Information: Food and drink selections, order history and special instructions.

• Delivery Information: Your delivery address, if delivery services are available.

• Payment Information: Payment status and transaction details. Card payments may be processed securely by third-party payment providers.

• Technical Information: IP address, browser type, device information and website usage data.

• Communications: Information you provide when contacting us with enquiries or feedback.

We only collect information that is necessary for our services or other legitimate purposes.

3. How We Use Your Information

We may use your information to:

• Process and manage food and drink orders.

• Communicate with you about your orders.

• Arrange collection or delivery where available.

• Respond to enquiries, complaints and feedback.

• Process payments and refunds.

• Maintain website security and prevent fraud.

• Comply with legal and accounting obligations.

• Improve our website and customer experience.

We will only send marketing communications where permitted by law.

4. Legal Basis for Processing

Under UK data protection law, we rely on appropriate legal grounds when using your information, including:

• Contract: To process orders and provide requested services.

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: To maintain security, prevent fraud and manage our business, where these interests do not override your rights.

• Consent: Where required, such as for certain marketing communications and non-essential cookies.

5. Payment Security

Where online payments are offered, they may be handled by secure third-party payment providers.

Café Aldgate does not need to store full payment card details to manage orders. Payment providers may process your information under their own privacy policies.

6. Sharing Your Information

We may share necessary information with trusted service providers, including:

• Website hosting and technical support providers.

• Online ordering and EPOS service providers.

• Secure payment processors.

• Delivery partners, where applicable.

• Professional advisers or authorities where legally required.

We do not sell your personal information.

7. Cookies

Our website may use cookies and similar technologies to support essential functions, remember preferences and understand website performance.

Where required by UK law, we will ask for your consent before using non-essential cookies.

You can manage cookies through your browser settings and any cookie controls provided on our website.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal obligations.

Retention periods depend on the type of information and applicable legal requirements.

9. How We Protect Your Data

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no internet-based system can guarantee complete security.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate information.

• Request deletion of your information in certain circumstances.

• Request restrictions on how your information is used.

• Object to certain types of processing.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies on consent.

To exercise these rights, please contact Café Aldgate.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

11. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.

12. Children's Privacy

Our website and ordering services are intended for general customers. We do not knowingly collect children's personal information for marketing purposes without an appropriate legal basis.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website operations or legal requirements.

Any updates will be published on this page with a revised date.

14. Contact Us

For questions about this Privacy Policy or how we handle your information, please contact:

Café Aldgate

18 Wentworth Street
London E1 7TF
United Kingdom

Opening Hours:

Monday – Friday: 7:00 AM – 4:00 PM

Saturday – Sunday: 8:00 AM – 4:00 PM